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Accessibility Statement

Accessibility statement for Richmond Town Council

This accessibility statement applies to

This website is run by Richmond Town Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • Email:
  • Call: 01748 850808
  • Address: The Town Hall, Market Place, Richmond, North Yorkshire, DL10 4QL

We’ll consider your request and get back to you in 15 days.

If you cannot view the map on our ‘contact us’ page, call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

  • Town Clerk
  • Email:
  • Call: 01748 850808
  • Address: The Town Hall, Market Place, Richmond, North Yorkshire, DL10 4QL

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Find out how to contact us

Technical information about this website’s accessibility

Richmond Town Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status - Partially compliant

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

  • Older PDF content
  • Alt image tags

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By October 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix meeting minutes and agendas dating back to before September 2018.

Any new PDFs or Word documents we publish will meet accessibility standards.

Image Alt Tags

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images by September 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.

What we’re doing to improve accessibility

Our accessibility roadmap includes a number of measures we are taking to improve accessibility on this website. We have to date improved the colour contrast levels and implemented echnical features that allow users to navigate the website with their keyboard and screenreaders. We have alos transitioned policy documents to HTML pages that are now accessible in the footer of this website.

We are in the process of reformatting PDF documents that date from September 23 2018 to an accessible format as well as adding appropraite alt tags to all images on the website.

Preparation of this accessibility statement

This statement was prepared on 24/09/2020. It was last reviewed on 24/09/2020.

This website was last tested on 24/09/2020. The test was carried out by Purple Creative Studio and included accessibility software testing and manual testing.

We used this approach to review the entire website during this test.